KPI Achievement — Branch Summary

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FRT Achievement — First Response Time ≤ 15 min
Target ≥ 95% Total Cases: 1052 Overall: 99.0%
Region Branch Support YES NO Grand Total FRT Achiev%
REG - 1
BENGKULU 4 4 100.0%
CILEGON 2 2 100.0%
JAKARTA 569 3 572 99.5%
JAMBI 19 19 100.0%
MARTABE 2 2 100.0%
MEDAN 10 10 100.0%
MUARA ENIM 25 5 30 83.3%
PALEMBANG 28 28 100.0%
PEKANBARU 57 57 100.0%
SEMARANG 29 1 30 96.7%
SURABAYA 34 34 100.0%
REG - 2
BALIKPAPAN 9 9 100.0%
BANJARMASIN 27 27 100.0%
BERAU 15 15 100.0%
MELAK 2 2 100.0%
MUARA TEWEH 8 8 100.0%
PONTIANAK 11 11 100.0%
SAMARINDA 21 21 100.0%
SANGATTA 5 5 100.0%
TARAKAN 4 4 100.0%
REG - 3
KENDARI 27 27 100.0%
MAKASSAR 13 13 100.0%
MANADO 9 1 10 90.0%
PALU 22 22 100.0%
PAMA POMALA 80 80 100.0%
PETROSEA BAHODOPI 4 4 100.0%
SORONG 6 6 100.0%
Grand Total 1042 10 1052 99.0%
ART Achievement — Actual Response Time ≤ 1440 min
Target ≥ 86% Total Cases: 1052 Overall: 95.1%
Region Branch Support YES NO Grand Total ART Achiev%
REG - 1
BENGKULU 3 1 4 75.0%
CILEGON 2 2 100.0%
JAKARTA 543 29 572 94.9%
JAMBI 19 19 100.0%
MARTABE 2 2 100.0%
MEDAN 9 1 10 90.0%
MUARA ENIM 30 30 100.0%
PALEMBANG 24 4 28 85.7%
PEKANBARU 56 1 57 98.2%
SEMARANG 27 3 30 90.0%
SURABAYA 33 1 34 97.1%
REG - 2
BALIKPAPAN 9 9 100.0%
BANJARMASIN 23 4 27 85.2%
BERAU 15 15 100.0%
MELAK 2 2 100.0%
MUARA TEWEH 6 2 8 75.0%
PONTIANAK 11 11 100.0%
SAMARINDA 19 2 21 90.5%
SANGATTA 3 2 5 60.0%
TARAKAN 4 4 100.0%
REG - 3
KENDARI 27 27 100.0%
MAKASSAR 13 13 100.0%
MANADO 8 2 10 80.0%
PALU 22 22 100.0%
PAMA POMALA 80 80 100.0%
PETROSEA BAHODOPI 4 4 100.0%
SORONG 6 6 100.0%
Grand Total 1000 52 1052 95.1%
MTTR Achievement — Mean Time to Repair ≤ 120 min
Target ≥ 88% Total Cases: 1052 Overall: 96.4%
Region Branch Support YES NO Grand Total MTTR Achiev%
REG - 1
BENGKULU 4 4 100.0%
CILEGON 2 2 100.0%
JAKARTA 557 15 572 97.4%
JAMBI 19 19 100.0%
MARTABE 2 2 100.0%
MEDAN 10 10 100.0%
MUARA ENIM 30 30 100.0%
PALEMBANG 23 5 28 82.1%
PEKANBARU 56 1 57 98.2%
SEMARANG 29 1 30 96.7%
SURABAYA 31 3 34 91.2%
REG - 2
BALIKPAPAN 8 1 9 88.9%
BANJARMASIN 25 2 27 92.6%
BERAU 15 15 100.0%
MELAK 2 2 100.0%
MUARA TEWEH 5 3 8 62.5%
PONTIANAK 10 1 11 90.9%
SAMARINDA 18 3 21 85.7%
SANGATTA 5 5 100.0%
TARAKAN 4 4 100.0%
REG - 3
KENDARI 26 1 27 96.3%
MAKASSAR 13 13 100.0%
MANADO 8 2 10 80.0%
PALU 22 22 100.0%
PAMA POMALA 80 80 100.0%
PETROSEA BAHODOPI 4 4 100.0%
SORONG 6 6 100.0%
Grand Total 1014 38 1052 96.4%
FTF Achievement — First Time Fix = YES
Target ≥ 97% Total Cases: 1052 Overall: 97.7%
Region Branch Support YES NO Grand Total FTF Achiev%
REG - 1
BENGKULU 4 4 100.0%
CILEGON 2 2 100.0%
JAKARTA 559 13 572 97.7%
JAMBI 19 19 100.0%
MARTABE 2 2 100.0%
MEDAN 10 10 100.0%
MUARA ENIM 28 2 30 93.3%
PALEMBANG 28 28 100.0%
PEKANBARU 56 1 57 98.2%
SEMARANG 30 30 100.0%
SURABAYA 33 1 34 97.1%
REG - 2
BALIKPAPAN 9 9 100.0%
BANJARMASIN 25 2 27 92.6%
BERAU 13 2 15 86.7%
MELAK 2 2 100.0%
MUARA TEWEH 7 1 8 87.5%
PONTIANAK 11 11 100.0%
SAMARINDA 21 21 100.0%
SANGATTA 5 5 100.0%
TARAKAN 4 4 100.0%
REG - 3
KENDARI 27 27 100.0%
MAKASSAR 13 13 100.0%
MANADO 10 10 100.0%
PALU 22 22 100.0%
PAMA POMALA 80 80 100.0%
PETROSEA BAHODOPI 4 4 100.0%
SORONG 4 2 6 66.7%
Grand Total 1028 24 1052 97.7%