KPI Achievement — Branch Summary

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FRT Achievement — First Response Time ≤ 15 min
Target ≥ 95% Total Cases: 933 Overall: 98.4%
Region Branch Support YES NO Grand Total FRT Achiev%
REG - 1
BENGKULU 1 1 100.0%
CILEGON 8 8 100.0%
JAKARTA 137 137 100.0%
JAMBI 22 22 100.0%
MARTABE 1 1 100.0%
MEDAN 21 21 100.0%
MUARA ENIM 16 8 24 66.7%
PALEMBANG 19 19 100.0%
PEKANBARU 32 32 100.0%
SEMARANG 20 20 100.0%
SURABAYA 37 37 100.0%
YARD 264 5 269 98.1%
REG - 2
BALIKPAPAN 11 11 100.0%
BANJARMASIN 53 53 100.0%
BERAU 10 10 100.0%
MELAK 4 4 100.0%
MUARA TEWEH 8 8 100.0%
PONTIANAK 9 9 100.0%
SAMARINDA 20 1 21 95.2%
SANGATTA 5 5 100.0%
TARAKAN 2 2 100.0%
REG - 3
KENDARI 43 43 100.0%
MAKASSAR 16 16 100.0%
MANADO 25 25 100.0%
PALU 37 1 38 97.4%
PAMA POMALA 55 55 100.0%
PETROSEA BAHODOPI 33 33 100.0%
SORONG 9 9 100.0%
Grand Total 918 15 933 98.4%
ART Achievement — Actual Response Time ≤ 1440 min
Target ≥ 86% Total Cases: 933 Overall: 94.2%
Region Branch Support YES NO Grand Total ART Achiev%
REG - 1
BENGKULU 1 1 100.0%
CILEGON 8 8 100.0%
JAKARTA 126 11 137 92.0%
JAMBI 22 22 100.0%
MARTABE 1 1 100.0%
MEDAN 18 3 21 85.7%
MUARA ENIM 23 1 24 95.8%
PALEMBANG 14 5 19 73.7%
PEKANBARU 31 1 32 96.9%
SEMARANG 18 2 20 90.0%
SURABAYA 31 6 37 83.8%
YARD 253 16 269 94.1%
REG - 2
BALIKPAPAN 10 1 11 90.9%
BANJARMASIN 53 53 100.0%
BERAU 8 2 10 80.0%
MELAK 3 1 4 75.0%
MUARA TEWEH 8 8 100.0%
PONTIANAK 7 2 9 77.8%
SAMARINDA 21 21 100.0%
SANGATTA 4 1 5 80.0%
TARAKAN 2 2 100.0%
REG - 3
KENDARI 43 43 100.0%
MAKASSAR 15 1 16 93.8%
MANADO 24 1 25 96.0%
PALU 38 38 100.0%
PAMA POMALA 55 55 100.0%
PETROSEA BAHODOPI 33 33 100.0%
SORONG 9 9 100.0%
Grand Total 879 54 933 94.2%
MTTR Achievement — Mean Time to Repair ≤ 120 min
Target ≥ 88% Total Cases: 933 Overall: 95.4%
Region Branch Support YES NO Grand Total MTTR Achiev%
REG - 1
BENGKULU 1 1 100.0%
CILEGON 8 8 100.0%
JAKARTA 136 1 137 99.3%
JAMBI 22 22 100.0%
MARTABE 1 1 100.0%
MEDAN 19 2 21 90.5%
MUARA ENIM 24 24 100.0%
PALEMBANG 17 2 19 89.5%
PEKANBARU 32 32 100.0%
SEMARANG 19 1 20 95.0%
SURABAYA 32 5 37 86.5%
YARD 266 3 269 98.9%
REG - 2
BALIKPAPAN 9 2 11 81.8%
BANJARMASIN 50 3 53 94.3%
BERAU 10 10 100.0%
MELAK 4 4 100.0%
MUARA TEWEH 6 2 8 75.0%
PONTIANAK 9 9 100.0%
SAMARINDA 20 1 21 95.2%
SANGATTA 5 5 100.0%
TARAKAN 2 2 100.0%
REG - 3
KENDARI 28 15 43 65.1%
MAKASSAR 16 16 100.0%
MANADO 19 6 25 76.0%
PALU 38 38 100.0%
PAMA POMALA 55 55 100.0%
PETROSEA BAHODOPI 33 33 100.0%
SORONG 9 9 100.0%
Grand Total 890 43 933 95.4%
FTF Achievement — First Time Fix = YES
Target ≥ 97% Total Cases: 933 Overall: 93.7%
Region Branch Support YES NO Grand Total FTF Achiev%
REG - 1
BENGKULU 1 1 100.0%
CILEGON 7 1 8 87.5%
JAKARTA 111 26 137 81.0%
JAMBI 22 22 100.0%
MARTABE 1 1 100.0%
MEDAN 20 1 21 95.2%
MUARA ENIM 24 24 100.0%
PALEMBANG 19 19 100.0%
PEKANBARU 28 4 32 87.5%
SEMARANG 20 20 100.0%
SURABAYA 34 3 37 91.9%
YARD 252 17 269 93.7%
REG - 2
BALIKPAPAN 11 11 100.0%
BANJARMASIN 52 1 53 98.1%
BERAU 7 3 10 70.0%
MELAK 4 4 100.0%
MUARA TEWEH 8 8 100.0%
PONTIANAK 9 9 100.0%
SAMARINDA 20 1 21 95.2%
SANGATTA 5 5 100.0%
TARAKAN 2 2 100.0%
REG - 3
KENDARI 43 43 100.0%
MAKASSAR 16 16 100.0%
MANADO 24 1 25 96.0%
PALU 38 38 100.0%
PAMA POMALA 55 55 100.0%
PETROSEA BAHODOPI 33 33 100.0%
SORONG 8 1 9 88.9%
Grand Total 874 59 933 93.7%