KPI Achievement — Branch Summary

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FRT Achievement — First Response Time ≤ 15 min
Target ≥ 95% Total Cases: 788 Overall: 98.5%
Region Branch Support YES NO Grand Total FRT Achiev%
REG - 1
BENGKULU 2 2 100.0%
CILEGON 5 5 100.0%
JAKARTA 95 95 100.0%
JAMBI 24 24 100.0%
MARTABE 4 4 100.0%
MEDAN 14 14 100.0%
MUARA ENIM 20 20 100.0%
PALEMBANG 39 1 40 97.5%
PEKANBARU 41 41 100.0%
SEMARANG 14 14 100.0%
SURABAYA 98 98 100.0%
YARD 168 11 179 93.9%
REG - 2
BALIKPAPAN 5 5 100.0%
BANJARMASIN 37 37 100.0%
BERAU 14 14 100.0%
MELAK 3 3 100.0%
MUARA TEWEH 8 8 100.0%
PONTIANAK 14 14 100.0%
SAMARINDA 13 13 100.0%
SANGATTA 1 1 100.0%
TARAKAN 2 2 100.0%
REG - 3
KENDARI 10 10 100.0%
MAKASSAR 9 9 100.0%
MANADO 21 21 100.0%
PALU 24 24 100.0%
PAMA POMALA 77 77 100.0%
PETROSEA BAHODOPI 2 2 100.0%
SORONG 12 12 100.0%
Grand Total 776 12 788 98.5%
ART Achievement — Actual Response Time ≤ 1440 min
Target ≥ 86% Total Cases: 788 Overall: 92.3%
Region Branch Support YES NO Grand Total ART Achiev%
REG - 1
BENGKULU 2 2 100.0%
CILEGON 5 5 100.0%
JAKARTA 91 4 95 95.8%
JAMBI 22 2 24 91.7%
MARTABE 4 4 100.0%
MEDAN 10 4 14 71.4%
MUARA ENIM 20 20 100.0%
PALEMBANG 34 6 40 85.0%
PEKANBARU 40 1 41 97.6%
SEMARANG 14 14 100.0%
SURABAYA 93 5 98 94.9%
YARD 171 8 179 95.5%
REG - 2
BALIKPAPAN 5 5 100.0%
BANJARMASIN 24 13 37 64.9%
BERAU 14 14 100.0%
MELAK 3 3 100.0%
MUARA TEWEH 6 2 8 75.0%
PONTIANAK 12 2 14 85.7%
SAMARINDA 9 4 13 69.2%
SANGATTA 1 1 100.0%
TARAKAN 2 2 100.0%
REG - 3
KENDARI 7 3 10 70.0%
MAKASSAR 9 9 100.0%
MANADO 20 1 21 95.2%
PALU 18 6 24 75.0%
PAMA POMALA 77 77 100.0%
PETROSEA BAHODOPI 2 2 100.0%
SORONG 12 12 100.0%
Grand Total 727 61 788 92.3%
MTTR Achievement — Mean Time to Repair ≤ 120 min
Target ≥ 88% Total Cases: 788 Overall: 94.8%
Region Branch Support YES NO Grand Total MTTR Achiev%
REG - 1
BENGKULU 2 2 100.0%
CILEGON 5 5 100.0%
JAKARTA 95 95 100.0%
JAMBI 24 24 100.0%
MARTABE 4 4 100.0%
MEDAN 14 14 100.0%
MUARA ENIM 20 20 100.0%
PALEMBANG 27 13 40 67.5%
PEKANBARU 40 1 41 97.6%
SEMARANG 14 14 100.0%
SURABAYA 96 2 98 98.0%
YARD 176 3 179 98.3%
REG - 2
BALIKPAPAN 3 2 5 60.0%
BANJARMASIN 27 10 37 73.0%
BERAU 14 14 100.0%
MELAK 3 3 100.0%
MUARA TEWEH 7 1 8 87.5%
PONTIANAK 12 2 14 85.7%
SAMARINDA 10 3 13 76.9%
SANGATTA 1 1 100.0%
TARAKAN 2 2 100.0%
REG - 3
KENDARI 10 10 100.0%
MAKASSAR 9 9 100.0%
MANADO 20 1 21 95.2%
PALU 22 2 24 91.7%
PAMA POMALA 77 77 100.0%
PETROSEA BAHODOPI 1 1 2 50.0%
SORONG 12 12 100.0%
Grand Total 747 41 788 94.8%
FTF Achievement — First Time Fix = YES
Target ≥ 97% Total Cases: 788 Overall: 94.5%
Region Branch Support YES NO Grand Total FTF Achiev%
REG - 1
BENGKULU 2 2 100.0%
CILEGON 5 5 100.0%
JAKARTA 83 12 95 87.4%
JAMBI 24 24 100.0%
MARTABE 4 4 100.0%
MEDAN 13 1 14 92.9%
MUARA ENIM 20 20 100.0%
PALEMBANG 40 40 100.0%
PEKANBARU 40 1 41 97.6%
SEMARANG 14 14 100.0%
SURABAYA 90 8 98 91.8%
YARD 179 179 100.0%
REG - 2
BALIKPAPAN 4 1 5 80.0%
BANJARMASIN 24 13 37 64.9%
BERAU 12 2 14 85.7%
MELAK 3 3 100.0%
MUARA TEWEH 7 1 8 87.5%
PONTIANAK 14 14 100.0%
SAMARINDA 13 13 100.0%
SANGATTA 1 1 100.0%
TARAKAN 2 2 100.0%
REG - 3
KENDARI 10 10 100.0%
MAKASSAR 9 9 100.0%
MANADO 19 2 21 90.5%
PALU 24 24 100.0%
PAMA POMALA 77 77 100.0%
PETROSEA BAHODOPI 2 2 100.0%
SORONG 10 2 12 83.3%
Grand Total 745 43 788 94.5%